The rate of complaints against rail networks in Great Britain saw a net decrease in this period after a big drop from 2002/03 to 2003/04. However, 2019/20 noted an increase against the previous year, with 30.7 complaints made per 100,000 passenger journeys. In 2022/23, the number decreased considerably and was recorded as 24.6. The number of complaints made in the 2020/21 financial year was impacted by the COVID-19 pandemic. The Office of Rail and Road has chosen to exclude the figure from its 2020/21 statistical releases for this reason.
Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2022/23
(per 100,000 passenger journeys)
financial year runs from April 1 to March 31 of each year.
Supplementary notes
The number of complaints made in the 2020/21 financial year was impacted by the COVID-19 pandemic. The Office of Rail and Road has chosen to exclude the figure from its 2020/21 statistical releases for this reason.
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Office of Rail and Road (UK). (November 16, 2023). Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2022/23 (per 100,000 passenger journeys) [Graph]. In Statista. Retrieved November 18, 2024, from https://www.statista.com/statistics/305661/rail-network-complaints-rate-in-great-britain-uk/
Office of Rail and Road (UK). "Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2022/23 (per 100,000 passenger journeys)." Chart. November 16, 2023. Statista. Accessed November 18, 2024. https://www.statista.com/statistics/305661/rail-network-complaints-rate-in-great-britain-uk/
Office of Rail and Road (UK). (2023). Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2022/23 (per 100,000 passenger journeys). Statista. Statista Inc.. Accessed: November 18, 2024. https://www.statista.com/statistics/305661/rail-network-complaints-rate-in-great-britain-uk/
Office of Rail and Road (UK). "Number of Complaints Made against Rail Networks in Great Britain (Uk) from Financial Year 2002/03 to 2022/23 (per 100,000 Passenger Journeys)." Statista, Statista Inc., 16 Nov 2023, https://www.statista.com/statistics/305661/rail-network-complaints-rate-in-great-britain-uk/
Office of Rail and Road (UK), Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2022/23 (per 100,000 passenger journeys) Statista, https://www.statista.com/statistics/305661/rail-network-complaints-rate-in-great-britain-uk/ (last visited November 18, 2024)
Number of complaints made against rail networks in Great Britain (UK) from financial year 2002/03 to 2022/23 (per 100,000 passenger journeys) [Graph], Office of Rail and Road (UK), November 16, 2023. [Online]. Available: https://www.statista.com/statistics/305661/rail-network-complaints-rate-in-great-britain-uk/
