This statistic indicates how bus users and non-users rate the politeness and helpfulness of bus service staff in the United Kingdom (UK), based on responses from a survey carried out in March 2013. 60 percent of users rate the customer service on buses as fairly or very good while only just over a quarter of non-users do the same. Almost half of non-users, however, do not know what the customer service quality is like.
How would you rate the politeness/helpfulness of staff on local buses?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Department for Transport (UK). (October 29, 2013). How would you rate the politeness/helpfulness of staff on local buses? [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/301104/customer-satisfaction-with-bus-timetable-information-in-the-united-kingdom/
Department for Transport (UK). "How would you rate the politeness/helpfulness of staff on local buses?." Chart. October 29, 2013. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/301104/customer-satisfaction-with-bus-timetable-information-in-the-united-kingdom/
Department for Transport (UK). (2013). How would you rate the politeness/helpfulness of staff on local buses?. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/301104/customer-satisfaction-with-bus-timetable-information-in-the-united-kingdom/
Department for Transport (UK). "How Would You Rate The Politeness/Helpfulness of Staff on Local Buses?." Statista, Statista Inc., 29 Oct 2013, https://www.statista.com/statistics/301104/customer-satisfaction-with-bus-timetable-information-in-the-united-kingdom/
Department for Transport (UK), How would you rate the politeness/helpfulness of staff on local buses? Statista, https://www.statista.com/statistics/301104/customer-satisfaction-with-bus-timetable-information-in-the-united-kingdom/ (last visited November 23, 2024)
How would you rate the politeness/helpfulness of staff on local buses? [Graph], Department for Transport (UK), October 29, 2013. [Online]. Available: https://www.statista.com/statistics/301104/customer-satisfaction-with-bus-timetable-information-in-the-united-kingdom/
