This statistic shows the leading online travel agencies by customer satisfaction index score worldwide as of March 2014. Travelocity.com ranked the highest with a customer satisfaction index score of 804 out of 1,000.
Leading online travel agencies by customer satisfaction index score worldwide as of March 2014*
customers who made an online purchase from an independent travel website in the past 12 months
Method of interview
Online survey
Supplementary notes
* Customer satisfaction score is based on a 1,000-point scale.
The overall customer satisfaction with purchase of a travel product was measured by the report. The overall satisfaction was made up of seven factors: competitiveness of pricing; usefulness of information; Availability of booking/reservation options; website/online store; ease of booking/reserving; competitiveness of sales and promotions; and contact with customer service.
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J.D. Power. (April 30, 2014). Leading online travel agencies by customer satisfaction index score worldwide as of March 2014* [Graph]. In Statista. Retrieved January 05, 2025, from https://www.statista.com/statistics/298761/online-travel-agencies-by-customer-satisfaction-index-score-worldwide/
J.D. Power. "Leading online travel agencies by customer satisfaction index score worldwide as of March 2014*." Chart. April 30, 2014. Statista. Accessed January 05, 2025. https://www.statista.com/statistics/298761/online-travel-agencies-by-customer-satisfaction-index-score-worldwide/
J.D. Power. (2014). Leading online travel agencies by customer satisfaction index score worldwide as of March 2014*. Statista. Statista Inc.. Accessed: January 05, 2025. https://www.statista.com/statistics/298761/online-travel-agencies-by-customer-satisfaction-index-score-worldwide/
J.D. Power. "Leading Online Travel Agencies by Customer Satisfaction Index Score Worldwide as of March 2014*." Statista, Statista Inc., 30 Apr 2014, https://www.statista.com/statistics/298761/online-travel-agencies-by-customer-satisfaction-index-score-worldwide/
J.D. Power, Leading online travel agencies by customer satisfaction index score worldwide as of March 2014* Statista, https://www.statista.com/statistics/298761/online-travel-agencies-by-customer-satisfaction-index-score-worldwide/ (last visited January 05, 2025)
Leading online travel agencies by customer satisfaction index score worldwide as of March 2014* [Graph], J.D. Power, April 30, 2014. [Online]. Available: https://www.statista.com/statistics/298761/online-travel-agencies-by-customer-satisfaction-index-score-worldwide/
