Call center sales channel usage among retailers in the United Kingdom (UK) 2011-2013

Published by Statista Research Department, Mar 26, 2014

This statistic shows the share of retailers using call center sales channels in the United Kingdom from 2011 to 2013. The percentage of retailers using call centers rose. In 2013, 59 percent of respondents reported using call centers as customer sales channels. Use of online sales channels was more common among retailers in 2013.

Share of retailers using call center sales channels in the United Kingdom (UK) from 2011 to 2013*

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Release date

March 2014

More information

Region

United Kingdom

Survey time period

2011 to 2013**

Number of respondents

143 respondents

Special properties

retailers

Method of interview

Online survey

Supplementary notes

* The original survey question was: "Which customer sales channels are you currently using?"
** Date of most recent survey was September 10 to October 9, 2013. Date and methodology of previous surveys not provided.

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