A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 85 percent of respondents in the U.S. were highly or somewhat satisfied with the quality of menu items ordered and the speed of service at McDonald's drive thrus. Meanwhile, the service that respondents were least satisfied with was cleanliness and sanitation, with 81 percent being highly or somewhat satisfied.
Customer satisfaction at McDonald's drive thrus in the United States in 2020, by service type
Characteristic
Share of respondents who were highly or somewhat satisfied
the figures represent the percentage of customers who were highly or somewhat satisfied by brand drive-thru experiences; all participants were screened to include those who had at least one drive-thru occasion in the last 30 days
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QSR magazine. (October 1, 2020). Customer satisfaction at McDonald's drive thrus in the United States in 2020, by service type [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/298240/customer-service-in-mcdonald-s-drive-thrus-us/
QSR magazine. "Customer satisfaction at McDonald's drive thrus in the United States in 2020, by service type." Chart. October 1, 2020. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/298240/customer-service-in-mcdonald-s-drive-thrus-us/
QSR magazine. (2020). Customer satisfaction at McDonald's drive thrus in the United States in 2020, by service type. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/298240/customer-service-in-mcdonald-s-drive-thrus-us/
QSR magazine. "Customer Satisfaction at Mcdonald's Drive Thrus in The United States in 2020, by Service Type." Statista, Statista Inc., 1 Oct 2020, https://www.statista.com/statistics/298240/customer-service-in-mcdonald-s-drive-thrus-us/
QSR magazine, Customer satisfaction at McDonald's drive thrus in the United States in 2020, by service type Statista, https://www.statista.com/statistics/298240/customer-service-in-mcdonald-s-drive-thrus-us/ (last visited December 23, 2024)
Customer satisfaction at McDonald's drive thrus in the United States in 2020, by service type [Graph], QSR magazine, October 1, 2020. [Online]. Available: https://www.statista.com/statistics/298240/customer-service-in-mcdonald-s-drive-thrus-us/
