Most important customer service attributes among Chinese consumers 2012

Published by Statista Research Department, Feb 28, 2013
This statistic shows the most important customer service attributes among consumers in China in 2012. During the survey, 83 percent of the respondents stated that they found it an important service attribute that employees were friendly and polite.

Most important customer service attributes among Chinese consumers in 2012

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Source

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Release date

February 2013

Region

China

Survey time period

2012*

Supplementary notes

* Figures are based on the results of the 2012 Accenture Global Consumer Behavior Survey. The source does not provide an exact date of survey.

Multiple answers were possible during the survey.

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