This statistic displays British survey respondents assesment of the hassle posed by online banking security procedures as of December 2013, by type of procedure. The greatest share of respondents found needing to verify security details via telephone a hassle, at 36 percent reporting "a lot" or "a little" hassle.
How much hassle do you find the following security procedures when logging into online banking?
Characteristic
A lot of hassle
A little hassle
No hassle at all
NA (not a feature of my online banking security)
NA (I do not use online banking services)
Needing to verify my security details ovr the phone before I can access my account
16%
20%
25%
30%
8%
Needing to wait for a password to be send to me via text message before I can log in
10%
25%
25%
31%
8%
Needing to answer additional security questions such as "first pet's" name
6%
28%
48%
11%
7%
Needing to use a pin number/card reader for online banking
8%
23%
43%
17%
8%
Needing to have a token generator (keyfob with seperate password number)
The original survey question was worded as follows: "Financial services companies such as banks need to maximise security for online access. How much hassle, if at all, do you find the following security procedures when logging into online banking?" Publication date unclear. Figures have been rounded.
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Populus. (December 1, 2013). How much hassle do you find the following security procedures when logging into online banking? [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/293075/opinion-hassle-posed-by-online-banking-security-in-great-britian-by-procedure/
Populus. "How much hassle do you find the following security procedures when logging into online banking?." Chart. December 1, 2013. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/293075/opinion-hassle-posed-by-online-banking-security-in-great-britian-by-procedure/
Populus. (2013). How much hassle do you find the following security procedures when logging into online banking?. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/293075/opinion-hassle-posed-by-online-banking-security-in-great-britian-by-procedure/
Populus. "How Much Hassle Do You Find The following Security Procedures When Logging into Online Banking?." Statista, Statista Inc., 1 Dec 2013, https://www.statista.com/statistics/293075/opinion-hassle-posed-by-online-banking-security-in-great-britian-by-procedure/
Populus, How much hassle do you find the following security procedures when logging into online banking? Statista, https://www.statista.com/statistics/293075/opinion-hassle-posed-by-online-banking-security-in-great-britian-by-procedure/ (last visited August 25, 2024)
How much hassle do you find the following security procedures when logging into online banking? [Graph], Populus, December 1, 2013. [Online]. Available: https://www.statista.com/statistics/293075/opinion-hassle-posed-by-online-banking-security-in-great-britian-by-procedure/
