Opinion: online banking security hassles Britain

This statistic displays British survey respondents assesment of the hassle posed by online banking security procedures as of December 2013, by type of procedure. The greatest share of respondents found needing to verify security details via telephone a hassle, at 36 percent reporting "a lot" or "a little" hassle.

How much hassle do you find the following security procedures when logging into online banking?

Characteristic	A lot of hassle	A little hassle	No hassle at all	NA (not a feature of my online banking security)	NA (I do not use online banking services)
Needing to verify my security details ovr the phone before I can access my account	16%	20%	25%	30%	8%
Needing to wait for a password to be send to me via text message before I can log in	10%	25%	25%	31%	8%
Needing to answer additional security questions such as "first pet's" name	6%	28%	48%	11%	7%
Needing to use a pin number/card reader for online banking	8%	23%	43%	17%	8%
Needing to have a token generator (keyfob with seperate password number)	10%	18%	20%	43%	9%

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Release date

December 2013

More information

Region

United Kingdom (Great Britain)

Survey time period

November 29 to December 1, 2013

Number of respondents

2,012 respondents

Age group

18+

Method of interview

Online survey

Supplementary notes

The original survey question was worded as follows: "Financial services companies such as banks need to maximise security for online access. How much hassle, if at all, do you find the following security procedures when logging into online banking?"
Publication date unclear.
Figures have been rounded.

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