This statistic shows the food retail sector's performance for customer satisfaction in the United Kingdom (UK) from July 2011 to July 2014, as an index level. In July 2012, customer satisfaction levels in the food retail sector were measured at 81.6 out of 100.
Customer satisfaction index for the food retail sector in the United Kingdom (UK) from July 2011 to July 2014
* The survey is conducted in May and November each year, with the results published in July and January editions of the report. Retail performance figures for July 2011 to January 2014 taken from the respective report editions. ** The Customer Satisfaction Index (UKCSI) measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complaint handling, on a scale from 1 to 10. The results represent the average of all survey responses, as an index value out of 100. *** Report based on 40,842 survey responses from 9,522 individual UK consumers.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Institute of Customer Service. (July 16, 2014). Customer satisfaction index for the food retail sector in the United Kingdom (UK) from July 2011 to July 2014 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/292940/food-retail-sector-customer-satisfaction-index-in-the-united-kingdom-uk/
Institute of Customer Service. "Customer satisfaction index for the food retail sector in the United Kingdom (UK) from July 2011 to July 2014." Chart. July 16, 2014. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/292940/food-retail-sector-customer-satisfaction-index-in-the-united-kingdom-uk/
Institute of Customer Service. (2014). Customer satisfaction index for the food retail sector in the United Kingdom (UK) from July 2011 to July 2014. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/292940/food-retail-sector-customer-satisfaction-index-in-the-united-kingdom-uk/
Institute of Customer Service. "Customer Satisfaction Index for The Food Retail Sector in The United Kingdom (Uk) from July 2011 to July 2014." Statista, Statista Inc., 16 Jul 2014, https://www.statista.com/statistics/292940/food-retail-sector-customer-satisfaction-index-in-the-united-kingdom-uk/
Institute of Customer Service, Customer satisfaction index for the food retail sector in the United Kingdom (UK) from July 2011 to July 2014 Statista, https://www.statista.com/statistics/292940/food-retail-sector-customer-satisfaction-index-in-the-united-kingdom-uk/ (last visited November 21, 2024)
Customer satisfaction index for the food retail sector in the United Kingdom (UK) from July 2011 to July 2014 [Graph], Institute of Customer Service, July 16, 2014. [Online]. Available: https://www.statista.com/statistics/292940/food-retail-sector-customer-satisfaction-index-in-the-united-kingdom-uk/
