Situations in which U.S. travelers would use smartphones 2013

This statistic shows the situations in which US travelers stated they would be somewhat or very likely to use smartphones as of November 2013. During the survey, 78 percent of the respondents said that they would use their smartphone to engage with maps of the areas they visit, and 55 percent said they would use their smartphone to schedule a taxi pickup at the hotel.

How likely would you be to use your smartphone in the following ways?

Characteristic	Share of respondents
To easily see offered amenities and hours	80%
To engage with maps of the areas they visit	78%
For automated check-in to bypass the front desk	73%
To request a late check-out	73%
To see concierge tips about the places they visit	68%
As a room key	64%
To order room service/amenities	62%
To pay their hotel bill	61%
To schedule a taxi pickup at the hotel	55%
To sync it up with the in-room television	43%

0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%75%80%85%90%

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Release date

March 2014

More information

Region

United States

Survey time period

October 28 to November 5, 2013

Number of respondents

1,000 respondents

Age group

18 years and older

Special properties

U.S. residents, owned a smartphone, and were diversified in age, gender, household income and level of education

Method of interview

Online survey

Supplementary notes

The survey was conducted among 1,000 adult Americans, evenly segmented as business travelers, leisure travelers and family travelers.

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