This survey shows a rating of how likely consumers are to use various customer service options while shopping, according to a survey conducted in the United Kingdom (UK) in the first half of 2013. The likelihood of shoppers to call a customer service number was rated 2.4 out of 5, the third most likely option consumers would use when requiring assistance.
When you need assistance while shopping, how likely are you to use the following customer service options?
* Respondents covered a representative spread of ages (18 to over 65), incomes (less than 15,000 GBP to over 135,000 GBP) and education levels (no qualifications to advanced degrees).
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Cognizant. (November 14, 2013). When you need assistance while shopping, how likely are you to use the following customer service options? [Graph]. In Statista. Retrieved November 04, 2024, from https://www.statista.com/statistics/291885/customer-servicer-options-consumers-most-likely-to-use-united-kingdom-uk/
Cognizant. "When you need assistance while shopping, how likely are you to use the following customer service options?." Chart. November 14, 2013. Statista. Accessed November 04, 2024. https://www.statista.com/statistics/291885/customer-servicer-options-consumers-most-likely-to-use-united-kingdom-uk/
Cognizant. (2013). When you need assistance while shopping, how likely are you to use the following customer service options?. Statista. Statista Inc.. Accessed: November 04, 2024. https://www.statista.com/statistics/291885/customer-servicer-options-consumers-most-likely-to-use-united-kingdom-uk/
Cognizant. "When You Need Assistance While Shopping, How Likely Are You to Use The following Customer Service Options?." Statista, Statista Inc., 14 Nov 2013, https://www.statista.com/statistics/291885/customer-servicer-options-consumers-most-likely-to-use-united-kingdom-uk/
Cognizant, When you need assistance while shopping, how likely are you to use the following customer service options? Statista, https://www.statista.com/statistics/291885/customer-servicer-options-consumers-most-likely-to-use-united-kingdom-uk/ (last visited November 04, 2024)
When you need assistance while shopping, how likely are you to use the following customer service options? [Graph], Cognizant, November 14, 2013. [Online]. Available: https://www.statista.com/statistics/291885/customer-servicer-options-consumers-most-likely-to-use-united-kingdom-uk/
