This survey shows how consumers most commonly respond when they are unable to find what they want in a store in the United Kingdom, according to a survey conducted in the first half of 2013. Of respondents, 21 percent said they usually leave the store and look for the same product elsewhere.
If you can't find what you want in a store, what do you most often do?
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If you can't find what you want in a store, what do you most often do?
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* Respondents covered a representative spread of ages (18 to over 65), incomes (less than 15,000 GBP to over 135,000 GBP) and education levels (no qualifications to advanced degrees). Results are for consumables, which includes groceries and health and beauty products.
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Cognizant. (November 14, 2013). If you can't find what you want in a store, what do you most often do? [Graph]. In Statista. Retrieved April 17, 2025, from https://www.statista.com/statistics/291593/consumer-response-behaviour-when-cant-find-consumable-product-in-store-uk/
Cognizant. "If you can't find what you want in a store, what do you most often do?." Chart. November 14, 2013. Statista. Accessed April 17, 2025. https://www.statista.com/statistics/291593/consumer-response-behaviour-when-cant-find-consumable-product-in-store-uk/
Cognizant. (2013). If you can't find what you want in a store, what do you most often do?. Statista. Statista Inc.. Accessed: April 17, 2025. https://www.statista.com/statistics/291593/consumer-response-behaviour-when-cant-find-consumable-product-in-store-uk/
Cognizant. "If You Can't Find What You Want in a Store, What Do You Most Often Do?." Statista, Statista Inc., 14 Nov 2013, https://www.statista.com/statistics/291593/consumer-response-behaviour-when-cant-find-consumable-product-in-store-uk/
Cognizant, If you can't find what you want in a store, what do you most often do? Statista, https://www.statista.com/statistics/291593/consumer-response-behaviour-when-cant-find-consumable-product-in-store-uk/ (last visited April 17, 2025)
If you can't find what you want in a store, what do you most often do? [Graph], Cognizant, November 14, 2013. [Online]. Available: https://www.statista.com/statistics/291593/consumer-response-behaviour-when-cant-find-consumable-product-in-store-uk/
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