This statistic shows the ten most improved organisations for customer satisfaction in the United Kingdom (UK) in July 2014 compared to a year earlier, ranked by their increase in satisfaction index rating. Tesco Bank' satisfaction index rose by 6.3 in July 2014, ranking them the second most improved organisation in the UK for customer satisfaction.
Most improved organisations for customer satisfaction in the United Kingdom (UK) between July 2013 July 2014
(by index change)
40,842 survey responses from 9,522 individual UK consumers.
Supplementary notes
* The survey is conducted in May and November each year, with the results published in July and January editions of the report. ** The Customer Satisfaction Index (UKCSI) represents the average of all survey reponses. The source measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complaint handling, on a scale from 1 to 10.
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Institute of Customer Service. (July 16, 2014). Most improved organisations for customer satisfaction in the United Kingdom (UK) between July 2013 July 2014 (by index change) [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/291476/organisations-most-improved-customer-satisfaction-united-kingdom-uk/
Institute of Customer Service. "Most improved organisations for customer satisfaction in the United Kingdom (UK) between July 2013 July 2014 (by index change)." Chart. July 16, 2014. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/291476/organisations-most-improved-customer-satisfaction-united-kingdom-uk/
Institute of Customer Service. (2014). Most improved organisations for customer satisfaction in the United Kingdom (UK) between July 2013 July 2014 (by index change). Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/291476/organisations-most-improved-customer-satisfaction-united-kingdom-uk/
Institute of Customer Service. "Most Improved Organisations for Customer Satisfaction in The United Kingdom (Uk) between July 2013 July 2014 (by Index Change)." Statista, Statista Inc., 16 Jul 2014, https://www.statista.com/statistics/291476/organisations-most-improved-customer-satisfaction-united-kingdom-uk/
Institute of Customer Service, Most improved organisations for customer satisfaction in the United Kingdom (UK) between July 2013 July 2014 (by index change) Statista, https://www.statista.com/statistics/291476/organisations-most-improved-customer-satisfaction-united-kingdom-uk/ (last visited November 23, 2024)
Most improved organisations for customer satisfaction in the United Kingdom (UK) between July 2013 July 2014 (by index change) [Graph], Institute of Customer Service, July 16, 2014. [Online]. Available: https://www.statista.com/statistics/291476/organisations-most-improved-customer-satisfaction-united-kingdom-uk/
