Leading organisations for customer satisfaction in the UK 2014, by satisfaction index

Leading organisations for customer satisfaction in the United Kingdom (UK) in July 2014, by satisfaction index

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Source

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Release date

July 2014

Region

United Kingdom

Survey time period

July 2014*

Number of respondents

9,522***

Special properties

UK adult consumers

Method of interview

Online survey

Supplementary notes

* The survey is conducted in May and November each year, with the results published in July and January editions of the report.
** The Customer Satisfaction Index (UKCSI) represents the average of all survey responses. The source measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complain handling, on a scale from 1 to 10.
***Report based on 40,842 survey responses from 9,522 individual UK consumers.

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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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