In 2019, U.S.-based quick service restaurant (QSR) chain Dunkin’ Donuts operated 9,630 restaurants in the United States and 3,507 units in international locations.
On the rise
Dunkin’ Donuts is owned by the Dunkin’ Brands franchise, which is also parent company to ice cream restaurant chain Baskin-Robbins. The ice cream chain is smaller in numbers than Dunkin’ Donuts, in 2019 it operated 2,524 restaurants in the United States and 5,636 units in international locations. Due to its high number of U.S.-based establishments Dunkin’ Donuts earned a place in the top ranking QSR chains in the United States in terms of number of units.
American customer satisfaction index score
Despite their high number of stores worldwide, Dunkin’ Donuts ranked slightly below the average limited service restaurant’s American Customer Satisfaction Index (ACSI) score of 80, receiving a score of only 78 in 2019. The list was led by quick service chicken restaurant chain Chick-fil-A, which received a score of 86 out of 100 point in 2019.
Number of Dunkin' Donuts stores worldwide from 2007 to 2019, by region
Characteristic
United States
International
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Supplementary notes
In the U.S., Baskin-Robbins can also be found in 1,348 combination restaurants (“combos”) that also include a Dunkin’ Donuts restaurant, and are typically
either free-standing or an end-cap. These combos, count as both a Dunkin’ Donuts and a Baskin-Robbins point of distribution.
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Dunkin' Brands. (February 24, 2020). Number of Dunkin' Donuts stores worldwide from 2007 to 2019, by region [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/291462/distribution-points-dunkin-donuts/
Dunkin' Brands. "Number of Dunkin' Donuts stores worldwide from 2007 to 2019, by region." Chart. February 24, 2020. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/291462/distribution-points-dunkin-donuts/
Dunkin' Brands. (2020). Number of Dunkin' Donuts stores worldwide from 2007 to 2019, by region. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/291462/distribution-points-dunkin-donuts/
Dunkin' Brands. "Number of Dunkin' Donuts Stores Worldwide from 2007 to 2019, by Region." Statista, Statista Inc., 24 Feb 2020, https://www.statista.com/statistics/291462/distribution-points-dunkin-donuts/
Dunkin' Brands, Number of Dunkin' Donuts stores worldwide from 2007 to 2019, by region Statista, https://www.statista.com/statistics/291462/distribution-points-dunkin-donuts/ (last visited August 25, 2024)
Number of Dunkin' Donuts stores worldwide from 2007 to 2019, by region [Graph], Dunkin' Brands, February 24, 2020. [Online]. Available: https://www.statista.com/statistics/291462/distribution-points-dunkin-donuts/