Customer satisfaction index in the United Kingdom (UK) 2014, by sector

Published by Statista Research Department, Jul 16, 2014
This statistic shows customer satisfaction levels in the United Kingdom (UK) by sector in July 2014, ranked by satisfaction index level. For the food retail sector, satisfaction levels were measured at 80.9 out of 100, ranking second highest for customer satisfaction out of the 13 sectors surveyed in the UK.

Customer satisfaction index in the United Kingdom (UK) in July 2014, by sector

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Release date

July 2014

Region

United Kingdom

Survey time period

July 2014

Number of respondents

9,522 respondents

Special properties

UK adult consumers

Method of interview

Online survey

Supplementary notes

* The survey is conducted in May and November each year, with the results published in July and January editions of the report.
** The Customer Satisfaction Index (UKCSI) represents the average of all survey responses. The source measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complain handling, on a scale from 1 to 10.
Report based on 40,842 survey responses from 9,522 individual UK consumers.

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