Quality of telephone customer service by leading online retailers in the UK 2013

Accuracy of response to telephone queries to leading online retailers in the United Kingdom (UK) in 2013*

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Source

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Release date

January 2014

Region

United Kingdom

Survey time period

October to December 2013

Number of respondents

62 respondents

Special properties

Called the retailer's customer service number*

Supplementary notes

* This statistic considers online retailers on the IMRG-Experian Hitwise Hot-Shops List. The list is a key indicator of online merchant performance, ranking online retailers by websites visits. It excludes eBay and price aggregator websites.
** Call placed between 9am and 6pm on a weekday.

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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

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For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics

Professional Account

For teams of up to 5 people
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per month, billed annually 1
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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