This statistic displays the quality of telephone customer service provided by leading online retailers in the United Kingdom in 2013. For 4.8 percent of retailers, telephone queries about online orders were neglected until the caller gave up holding.
Accuracy of response to telephone queries to leading online retailers in the United Kingdom (UK) in 2013*
* This statistic considers online retailers on the IMRG-Experian Hitwise Hot-Shops List. The list is a key indicator of online merchant performance, ranking online retailers by websites visits. It excludes eBay and price aggregator websites. ** Call placed between 9am and 6pm on a weekday.
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Micros . (January 15, 2014). Accuracy of response to telephone queries to leading online retailers in the United Kingdom (UK) in 2013* [Graph]. In Statista. Retrieved December 25, 2024, from https://www.statista.com/statistics/287725/quality-of-telephone-customer-service-by-leading-online-retailers-in-the-uk/
Micros . "Accuracy of response to telephone queries to leading online retailers in the United Kingdom (UK) in 2013*." Chart. January 15, 2014. Statista. Accessed December 25, 2024. https://www.statista.com/statistics/287725/quality-of-telephone-customer-service-by-leading-online-retailers-in-the-uk/
Micros . (2014). Accuracy of response to telephone queries to leading online retailers in the United Kingdom (UK) in 2013*. Statista. Statista Inc.. Accessed: December 25, 2024. https://www.statista.com/statistics/287725/quality-of-telephone-customer-service-by-leading-online-retailers-in-the-uk/
Micros . "Accuracy of Response to Telephone Queries to Leading Online Retailers in The United Kingdom (Uk) in 2013*." Statista, Statista Inc., 15 Jan 2014, https://www.statista.com/statistics/287725/quality-of-telephone-customer-service-by-leading-online-retailers-in-the-uk/
Micros , Accuracy of response to telephone queries to leading online retailers in the United Kingdom (UK) in 2013* Statista, https://www.statista.com/statistics/287725/quality-of-telephone-customer-service-by-leading-online-retailers-in-the-uk/ (last visited December 25, 2024)
Accuracy of response to telephone queries to leading online retailers in the United Kingdom (UK) in 2013* [Graph], Micros , January 15, 2014. [Online]. Available: https://www.statista.com/statistics/287725/quality-of-telephone-customer-service-by-leading-online-retailers-in-the-uk/
