Money service complaints reported to CFPB in the U.S. 2023

Published by Statista Research Department, Apr 24, 2024

As of 2023, fraud was the most common reason why money service complaints were reported to the Consumer Financial Protection Bureau (CFPB) in the United States, along with managing, opening or closing a mobile money account. These types of issues amounted to 39 percent of all complaints, each. Other transaction problem followed, accounting for 16 percent of the money service complaints received by the CFPB in 2023.

Distribution of money services complaints reported to Consumer Financial Protection Bureau in the United States in 2023

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Source

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Release date

March 2024

Region

United States

Survey time period

January 1 to December 31, 2023

Special properties

Based on approximately 13,700 complaints received by CFPB

Supplementary notes

The source adds the following information: "When submitting money services complaints, consumers specify the type of product. Options include: check cashing service; debt settlement; domestic (U.S.) money transfer; foreign currency exchange; international money transfer; mobile or digital wallet; money order; refund anticipation check; traveler's check or cashier's check; and, virtual currency"

Figures may not sum to 100% due to rounding.

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