Bank account and service complaints reported CFPB in the U.S. 2023

Published by Statista Research Department, Apr 24, 2024

As of 2023, the large majority, 57 percent, of the bank account and service complaints reported to the Consumer Financial Protection Bureau (CFPB) in the United States concerned problems in managing an account. Problems in closing an account followed, accounting for 13 percent of complaints received about bank accounts by the Consumer Financial Protection Bureau in 2023.

Distribution of checking or savings complaints reported to Consumer Financial Protection Bureau in the United States in 2023

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Release date

March 2024

Region

United States

Survey time period

January 1 to December 31, 2023

Special properties

51,300 complaints

Supplementary notes

Figures do not sum to 100% due to rounding.

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