Expected developments in retail in the United Kingdom (UK)

Thinking ahead the next five years, do you agree/disagree with the following statements? How is your store concept developing...

CharacteristicShare of respondents that agree
Retailers will transform into service providers, moving beyond just selling merchandise 78%
Increase of in-store productivity will be a key driver for growth 75%
Technology will be the key to allow the in-store purchase to be revolutionised 72%
Multichannel interaction will be the norm 69%
Store revenue as a percentage of retailer revenue will continue to decline 69%
In-store shopping will become a more enjoyable experience 63%
M-retailing will emerge to complement e-commerce 56%
The store will remain a majority source of revenue 53%
Created with Highcharts 7.2.2Share of respondents that agree78%78%75%75%72%72%69%69%69%69%63%63%56%56%53%53%Retailers will transform into service providers, moving beyond justselling merchandiseIncrease of in-store productivity will be a key driver for growthTechnology will be the key to allow the in-store purchase to berevolutionisedMultichannel interaction will be the normStore revenue as a percentage of retailer revenue will continue todeclineIn-store shopping will become a more enjoyable experienceM-retailing will emerge to complement e-commerceThe store will remain a majority source of revenue
0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%75%80%85%90%
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Source

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Release date

May 2013

Region

United Kingdom

Survey time period

January to February 2013

Number of respondents

n = 161

Age group

age of respondents not provided

Special properties

senior managers in retail business

Method of interview

Face-to-face interview

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