This statistic displays the usage of CRM software by businesses in the United Kingdom from 2006 to 2011, by use. In 2011, 17 percent of businesses used the software to analyse information about customers for marketing purposes.
Proportion of businesses using customer relationship management (CRM) software in the United Kingdom (UK) from 2006 to 2011, by use
Characteristic
2006
2007
2008
2009
2011
Analyse information about customers for marketing purposes
10.2%
11.1%
13.3%
12.8%
16.9%
Capture and share information about customers with other internal business functions
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Office for National Statistics (UK). (November 30, 2012). Proportion of businesses using customer relationship management (CRM) software in the United Kingdom (UK) from 2006 to 2011, by use [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/
Office for National Statistics (UK). "Proportion of businesses using customer relationship management (CRM) software in the United Kingdom (UK) from 2006 to 2011, by use." Chart. November 30, 2012. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/
Office for National Statistics (UK). (2012). Proportion of businesses using customer relationship management (CRM) software in the United Kingdom (UK) from 2006 to 2011, by use. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/
Office for National Statistics (UK). "Proportion of Businesses Using Customer Relationship Management (Crm) Software in The United Kingdom (Uk) from 2006 to 2011, by Use." Statista, Statista Inc., 30 Nov 2012, https://www.statista.com/statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/
Office for National Statistics (UK), Proportion of businesses using customer relationship management (CRM) software in the United Kingdom (UK) from 2006 to 2011, by use Statista, https://www.statista.com/statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/ (last visited December 22, 2024)
Proportion of businesses using customer relationship management (CRM) software in the United Kingdom (UK) from 2006 to 2011, by use [Graph], Office for National Statistics (UK), November 30, 2012. [Online]. Available: https://www.statista.com/statistics/282273/usage-of-crm-software-by-uk-businesses-by-use/
