This statistic displays reasons for brand or company disloyalty among travel consumers in the United Kingdom (UK) in 2013. Of respondents, 26 percent reported that irresponsiveness to requests or complaints would be influential in leading them to switch brands.
How influential are the following travel shopping experiences in leading you to switch brands or companies?*
* Original survey question: Please indicate how influential each of the following experiences is to you, leading you to switch from your most often used brand/company in categories to another for your next purchase. Please use the scale from 1 to 10, where 1 means “not at all important” and 10 means “very important”. (10-point scale) The source provides no information regarding the age of participants.
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Epsilon. (May 21, 2013). How influential are the following travel shopping experiences in leading you to switch brands or companies?* [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/277295/reasons-for-changing-travel-company-or-brand-in-the-united-kingdom-uk/
Epsilon. "How influential are the following travel shopping experiences in leading you to switch brands or companies?*." Chart. May 21, 2013. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/277295/reasons-for-changing-travel-company-or-brand-in-the-united-kingdom-uk/
Epsilon. (2013). How influential are the following travel shopping experiences in leading you to switch brands or companies?*. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/277295/reasons-for-changing-travel-company-or-brand-in-the-united-kingdom-uk/
Epsilon. "How Influential Are The following Travel Shopping Experiences in Leading You to Switch Brands or Companies?*." Statista, Statista Inc., 21 May 2013, https://www.statista.com/statistics/277295/reasons-for-changing-travel-company-or-brand-in-the-united-kingdom-uk/
Epsilon, How influential are the following travel shopping experiences in leading you to switch brands or companies?* Statista, https://www.statista.com/statistics/277295/reasons-for-changing-travel-company-or-brand-in-the-united-kingdom-uk/ (last visited December 23, 2024)
How influential are the following travel shopping experiences in leading you to switch brands or companies?* [Graph], Epsilon, May 21, 2013. [Online]. Available: https://www.statista.com/statistics/277295/reasons-for-changing-travel-company-or-brand-in-the-united-kingdom-uk/
