This statistic displays reasons for brand or company disloyalty among financial services consumers in the United Kingdom (UK) in 2013. Of respondents, 29 percent reported that incorrect billing would be influential in leading them to switch brands.
How influential are the following financial services experiences in leading you to switch brands or companies?*
* Original survey question: Please indicate how influential each of the following experiences is to you, leading you to switch from your most often used brand/company in categories to another for your next purchase. Please use the scale from 1 to 10, where 1 means “not at all important” and 10 means “very important”. (10-point scale) The source provides no information regarding the age of participants.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Epsilon. (May 21, 2013). How influential are the following financial services experiences in leading you to switch brands or companies?* [Graph]. In Statista. Retrieved November 13, 2024, from https://www.statista.com/statistics/277290/reasons-for-changing-financial-services-providers-in-the-united-kingdom-uk/
Epsilon. "How influential are the following financial services experiences in leading you to switch brands or companies?*." Chart. May 21, 2013. Statista. Accessed November 13, 2024. https://www.statista.com/statistics/277290/reasons-for-changing-financial-services-providers-in-the-united-kingdom-uk/
Epsilon. (2013). How influential are the following financial services experiences in leading you to switch brands or companies?*. Statista. Statista Inc.. Accessed: November 13, 2024. https://www.statista.com/statistics/277290/reasons-for-changing-financial-services-providers-in-the-united-kingdom-uk/
Epsilon. "How Influential Are The following Financial Services Experiences in Leading You to Switch Brands or Companies?*." Statista, Statista Inc., 21 May 2013, https://www.statista.com/statistics/277290/reasons-for-changing-financial-services-providers-in-the-united-kingdom-uk/
Epsilon, How influential are the following financial services experiences in leading you to switch brands or companies?* Statista, https://www.statista.com/statistics/277290/reasons-for-changing-financial-services-providers-in-the-united-kingdom-uk/ (last visited November 13, 2024)
How influential are the following financial services experiences in leading you to switch brands or companies?* [Graph], Epsilon, May 21, 2013. [Online]. Available: https://www.statista.com/statistics/277290/reasons-for-changing-financial-services-providers-in-the-united-kingdom-uk/
