The statistic shows the likeliness of mobile phone users to return to or to recommend a website if problems encountered previously. 26 percent of the respondents are very unlikely to recommend a problematic website.
How likely are you to return to, or recommend, a website on your phone if you experienced problems the last you tried it?
Respondents who own a mobile phone and have used it in the last 12 months to access the internet
Method of interview
Online survey
Supplementary notes
During the survey, this question was posed as follows: "How likely are you to return to, or recommend, a website on your mobile phone if you experienced problems the last you tried it?"
Age distribution of the respondents:
Under 20: 22%
21-44: 68%
45+: 10%
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Equation Research. (July 1, 2011). How likely are you to return to, or recommend, a website on your phone if you experienced problems the last you tried it? [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/276221/willingness-to-recommend-problematic-mobile-phone-websites-and-applications/
Equation Research. "How likely are you to return to, or recommend, a website on your phone if you experienced problems the last you tried it?." Chart. July 1, 2011. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/276221/willingness-to-recommend-problematic-mobile-phone-websites-and-applications/
Equation Research. (2011). How likely are you to return to, or recommend, a website on your phone if you experienced problems the last you tried it?. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/276221/willingness-to-recommend-problematic-mobile-phone-websites-and-applications/
Equation Research. "How Likely Are You to Return To, or Recommend, a Website on Your Phone If You Experienced Problems The Last You Tried It?." Statista, Statista Inc., 1 Jul 2011, https://www.statista.com/statistics/276221/willingness-to-recommend-problematic-mobile-phone-websites-and-applications/
Equation Research, How likely are you to return to, or recommend, a website on your phone if you experienced problems the last you tried it? Statista, https://www.statista.com/statistics/276221/willingness-to-recommend-problematic-mobile-phone-websites-and-applications/ (last visited December 23, 2024)
How likely are you to return to, or recommend, a website on your phone if you experienced problems the last you tried it? [Graph], Equation Research, July 1, 2011. [Online]. Available: https://www.statista.com/statistics/276221/willingness-to-recommend-problematic-mobile-phone-websites-and-applications/
