As of June 2024, the index score of United States customer satisfaction with internet search engines and information was 80 out of 100 index points. Leading search engine Google ranked with 81 index points, while DuckDuckGo scored 79 index points, as major alternative engines like Bing And Yahoo! ranked at 77 index points each, as well as other non-listed tools scored 77 index points.
U.S. customer satisfaction with internet portals and search engines in 2024
(index score)
respondents chosen at random and contacted via email
Method of interview
Online survey
Supplementary notes
The source adds the following information: "The ACSI Search and Social Media Study 2024 is based on interviews with randomly chosen respondents who were contacted via email between July 2023 and June 2024. Those are asked to evaluate their recent experiences with the largest search/information and social media websites regarding visitor traffic, plus an aggregate category consisting of 'all other'— and thus smaller—websites in those categories."
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ACSI®. (July 24, 2024). U.S. customer satisfaction with internet portals and search engines in 2024 (index score) [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/
ACSI®. "U.S. customer satisfaction with internet portals and search engines in 2024 (index score)." Chart. July 24, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/
ACSI®. (2024). U.S. customer satisfaction with internet portals and search engines in 2024 (index score). Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/
ACSI®. "U.S. Customer Satisfaction with Internet Portals and Search Engines in 2024 (Index Score)." Statista, Statista Inc., 24 Jul 2024, https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/
ACSI®, U.S. customer satisfaction with internet portals and search engines in 2024 (index score) Statista, https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/ (last visited December 30, 2024)
U.S. customer satisfaction with internet portals and search engines in 2024 (index score) [Graph], ACSI®, July 24, 2024. [Online]. Available: https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/
