As of June 2023, the index score of United States customer satisfaction with internet search engines and information was 80 out of 100 index points. Leading search engines Google ranked with 80 index points, while DuckDuckGo scored 79 index points, as major alternative engines like Bing And Yahoo! ranked at 75 and 74 index points each. Meanwhile, all other non-listed tools scored 76 index points.
U.S. customer satisfaction with internet portals and search engines in 2023
(index score)
respondents chosen at random and contacted via email
Method of interview
Online survey
Supplementary notes
The source adds the following information: "the ACSI Search and Social Media Study 2022-2023 is based on interviews with 7,979 customers, chosen at random and contacted via email between July 2022 and June 2023. Customers are asked to evaluate their recent experiences with the largest search/information and social media websites in terms of visitor traffic, plus an aggregate category consisting of “all other”— and thus smaller—websites in those categories."
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ACSI®. (July 25, 2023). U.S. customer satisfaction with internet portals and search engines in 2023 (index score) [Graph]. In Statista. Retrieved October 02, 2024, from https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/
ACSI®. "U.S. customer satisfaction with internet portals and search engines in 2023 (index score)." Chart. July 25, 2023. Statista. Accessed October 02, 2024. https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/
ACSI®. (2023). U.S. customer satisfaction with internet portals and search engines in 2023 (index score). Statista. Statista Inc.. Accessed: October 02, 2024. https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/
ACSI®. "U.S. Customer Satisfaction with Internet Portals and Search Engines in 2023 (Index Score)." Statista, Statista Inc., 25 Jul 2023, https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/
ACSI®, U.S. customer satisfaction with internet portals and search engines in 2023 (index score) Statista, https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/ (last visited October 02, 2024)
U.S. customer satisfaction with internet portals and search engines in 2023 (index score) [Graph], ACSI®, July 25, 2023. [Online]. Available: https://www.statista.com/statistics/273900/user-satisfaction-with-us-internet-portals/