U.S. customer satisfaction with internet portals and search engines 2024

Published by
Tiago Bianchi,
Oct 14, 2024

As of June 2024, the index score of United States customer satisfaction with internet search engines and information was 80 out of 100 index points. Leading search engine Google ranked with 81 index points, while DuckDuckGo scored 79 index points, as major alternative engines like Bing And Yahoo! ranked at 77 index points each, as well as other non-listed tools scored 77 index points.

U.S. customer satisfaction with internet portals and search engines in 2024 (index score)

CharacteristicIndex points
TOTAL Internet search engines and information 80
Google 81
DuckDuckGo 79
Bing (Microsoft) 77
Yahoo! 77
All others 77
Showing entries 1 to 6 (6 entries in total)
Created with Highcharts 7.2.2Index points808081817979777777777777TOTAL Internet search engines and informationGoogleDuckDuckGoBing (Microsoft)Yahoo!All others
051015202530354045505560657075808590

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Source

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Release date

July 2024

Region

United States

Survey time period

July 2023 to June 2024

Number of respondents

8,940 respondents

Special properties

respondents chosen at random and contacted via email

Method of interview

Online survey

Supplementary notes

The source adds the following information: "The ACSI Search and Social Media Study 2024 is based on interviews with randomly chosen respondents who were contacted via email between July 2023 and June 2024. Those are asked to evaluate their recent experiences with the largest search/information and social media websites regarding visitor traffic, plus an aggregate category consisting of 'all other'— and thus smaller—websites in those categories."

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