Negative online experiences among UK internet users 2023

Published by
Ani Petrosyan,
May 13, 2024

A 2023 survey among internet users in the United Kingdom (UK) found that around 70 percent of the respondents had encountered at least one type of the selected negative online experiences. Almost half of the respondents received a suspected scam e-mail or text message encouraging them to enter personal or financial information. A further 31 percent claimed seeing anything offensive or inappropriate online.

Share of internet users in the United Kingdom (UK) having encountered negative online experiences in 2023

CharacteristicShare of respondents
Received suspected scam e-mail or scam text message encoursaging you to enter personal or financial information 44%
Seen anything offensive or inappropriate online 31%
Online contact from someone who was pretending to be someone else 19%
Notification that your personal data (such as e-mail address or password) has been compromised due to a data leak or breach 18%
Your e-mail or social media account being hacked (someone accessing your account without your permission) 10%
Any form of online bullying/ harrassment/ trolling 8%
Lost money online (got scammed or ripped off) 8%
A computer virus on any device you use to go online 7%
Your financial or other personal information being stolen and/or used online without your permission or knowledge 7%
Been threatened or stalked online 6%
Any of these 70%
None of these 27%
Do not know 3%
Showing entries 1 to 13 (13 entries in total)
Created with Highcharts 7.2.2Share of respondents44%44%31%31%19%19%18%18%10%10%8%8%8%8%7%7%7%7%6%6%70%70%27%27%3%3%Received suspected scam e-mail or scam text message encoursagingyou to enter personal or financial informationSeen anything offensive or inappropriate onlineOnline contact from someone who was pretending to be someone elseNotification that your personal data (such as e-mail address orpassword) has been compromised due to a data leak or breachYour e-mail or social media account being hacked (someone accessingyour account without your permission)Any form of online bullying/ harrassment/ trollingLost money online (got scammed or ripped off)A computer virus on any device you use to go onlineYour financial or other personal information being stolen and/or usedonline without your permission or knowledgeBeen threatened or stalked onlineAny of theseNone of theseDo not know
0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%75%80%

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Release date

January 2024

Region

United Kingdom

Survey time period

October 11 to November 14, 2023

Number of respondents

3,095 respondents

Age group

16 years and older

Special properties

internet users who have encountered select experiences in the past 12 months

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