In 2020, 43 percent of the users were satisfied with the fixed broadband services in the United Kingdom, while 36 percent were very satisfied. Overall, the satisfaction for the fixed broadband services seemed to have declined over the past year.
Overall satisfaction with fixed broadband services in the United Kingdom (UK) from 2010 to 2020
Characteristic
Satisfied
Very satisfied
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includes only those who expressed an opinion and who had a fixed broadband connection
Supplementary notes
The source indicates that data comes from the Ofcom Customer Satisfaction Survey.
*Data from Q1 2010-2014, then H1 2015-2017
This question was phrased by the source as follows: "Thinking about your fixed broadband internet service, please use this card to say how satisfied you are with your main supplier for... The overall service/ The speed of your service while online (not just the connection) provided by MAIN PROVIDER/"
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Ofcom. (September 30, 2021). Overall satisfaction with fixed broadband services in the United Kingdom (UK) from 2010 to 2020 [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/272388/satisfaction-with-fixed-broadband-in-the-united-kingdom-uk/
Ofcom. "Overall satisfaction with fixed broadband services in the United Kingdom (UK) from 2010 to 2020." Chart. September 30, 2021. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/272388/satisfaction-with-fixed-broadband-in-the-united-kingdom-uk/
Ofcom. (2021). Overall satisfaction with fixed broadband services in the United Kingdom (UK) from 2010 to 2020. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/272388/satisfaction-with-fixed-broadband-in-the-united-kingdom-uk/
Ofcom. "Overall Satisfaction with Fixed Broadband Services in The United Kingdom (Uk) from 2010 to 2020." Statista, Statista Inc., 30 Sep 2021, https://www.statista.com/statistics/272388/satisfaction-with-fixed-broadband-in-the-united-kingdom-uk/
Ofcom, Overall satisfaction with fixed broadband services in the United Kingdom (UK) from 2010 to 2020 Statista, https://www.statista.com/statistics/272388/satisfaction-with-fixed-broadband-in-the-united-kingdom-uk/ (last visited July 27, 2024)
Overall satisfaction with fixed broadband services in the United Kingdom (UK) from 2010 to 2020 [Graph], Ofcom, September 30, 2021. [Online]. Available: https://www.statista.com/statistics/272388/satisfaction-with-fixed-broadband-in-the-united-kingdom-uk/
