This survey highlights the areas in which the most frequent errors in guest service occur, failures that have the biggest negative impact on guest loyalty. 33 percent of hotel managers named the food and beverage area as experiencing the most failures.
Areas where the most common errors occur in guest hospitality
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Market Metrix. (May 31, 2010). Areas where the most common errors occur in guest hospitality [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/269433/hotel-errors-in-guest-service/
Market Metrix. "Areas where the most common errors occur in guest hospitality." Chart. May 31, 2010. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/269433/hotel-errors-in-guest-service/
Market Metrix. (2010). Areas where the most common errors occur in guest hospitality. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/269433/hotel-errors-in-guest-service/
Market Metrix. "Areas Where The Most Common Errors Occur in Guest Hospitality." Statista, Statista Inc., 31 May 2010, https://www.statista.com/statistics/269433/hotel-errors-in-guest-service/
Market Metrix, Areas where the most common errors occur in guest hospitality Statista, https://www.statista.com/statistics/269433/hotel-errors-in-guest-service/ (last visited November 23, 2024)
Areas where the most common errors occur in guest hospitality [Graph], Market Metrix, May 31, 2010. [Online]. Available: https://www.statista.com/statistics/269433/hotel-errors-in-guest-service/
