Expedia Group revenue 2007-2023
Expedia Group's revenue increased by 10 percent in 2023 compared to the previous year. Overall, the company's earnings amounted to roughly 12.84 billion U.S. dollars in 2023, exceeding the figures reported before the impact of the COVID-19 pandemic.
A big player in the online travel industry
Expedia Group is one of the key players in the global online travel market, reporting one of the highest revenues of leading online travel agencies (OTAs) worldwide. The Seattle-based company generates most of its annual income in the United States. In 2023, the revenue of Expedia Group in the U.S. accounted for approximately 63 percent of the company's total earnings that year.
Does high revenue equal customer satisfaction?
The American Customer Satisfaction Index (ACSI) score of Expedia was 79 in 2023, denoting an increase of six points compared to 2022. Meanwhile, the average level of consumer satisfaction in the internet travel website industry was slightly lower than Expedia's score in 2023.