Highest-rated U.S. government websites 2020

As of the first half of 2020, the Extra Help with Medicare Prescription Drug Plan Costs page was ranked first with with a satisfaction rating score of 92 index points.

U.S. customer satisfaction with leading e-government websites as of 1st half 2020 (index score)

Characteristic	Index score (100 point scale)
SSA Extra Help with Medicare Prescription Drug Plan Costs socialsecurity.gov/i1020	92
SSA Retirement Estimator ssa.gov/estimator	91
SSA - my Social Security ssa.gov/myaccount	90
OPM Office of Personnel Management: Retirement Services servicesonline.opm.gov	88
TREASURY Electronic Federal Tax Payment System eftps.com	88
DHS U.S. Citizenship and Immigration Services Resource Center uscis.gov/portal/site/uscis/citizenship	87
SSA SSA iClaim – Disability ssa.gov/applyfordisability	85
NASA NASA main website nasa.gov	85
HHS National Heart, Lung, and Blood Institute nhlbi.nih.gov	84
DHS U.S. Citizenship and Immigration Services Español uscis.gov/portal/site/uscis-es	84
HHS National Institute of Diabetes and Digestive and Kidney Diseases niddk.nih.gov	83
SEC U.S. Securities and Exchange Commission investor.gov	82
FTC FTC Complaint Assistant website ftccomplaintassistant.gov	82
HHS AIDSinfo aidsinfo.nih.gov	82
HHS Centers for Disease Control and Prevention cdc.gov	80

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Release date

2021

More information

Region

United States

Survey time period

H1 2020

Number of respondents

500,000 respondents

Special properties

desktop only, excluding mobile; 100+ sites measured

Method of interview

Online survey

Supplementary notes

The satisfaction is measured on a 0 to 100 scale, with scores of 80 and above recognized as threshold of excellence (highly satisfied visitors) and scores below 70 revealing much room for improvement (dissatisfied).

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