This statistic shows the share of vehicle buyers who in 2012 said they would "go elsewhere" (change auto dealer or manufacturer) after poor online service. According to Capgemini, 81 percent of auto shoppers reported they would switch dealers or manufacturers if they recieved a poor quality response and 73 percent reported they would go elsewhere if the response took too long.
Poor online service: reasons car buyers would change dealer or manufacturer worldwide in 2012, by market type
Characteristic
Response took too long
Poor quality response
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Capgemini. (March 19, 2013). Poor online service: reasons car buyers would change dealer or manufacturer worldwide in 2012, by market type [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/261170/online-service-reasons-car-buyers-change-dealer-or-manufacturer-worldwide/
Capgemini. "Poor online service: reasons car buyers would change dealer or manufacturer worldwide in 2012, by market type." Chart. March 19, 2013. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/261170/online-service-reasons-car-buyers-change-dealer-or-manufacturer-worldwide/
Capgemini. (2013). Poor online service: reasons car buyers would change dealer or manufacturer worldwide in 2012, by market type. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/261170/online-service-reasons-car-buyers-change-dealer-or-manufacturer-worldwide/
Capgemini. "Poor Online Service: Reasons Car Buyers Would Change Dealer or Manufacturer Worldwide in 2012, by Market Type." Statista, Statista Inc., 19 Mar 2013, https://www.statista.com/statistics/261170/online-service-reasons-car-buyers-change-dealer-or-manufacturer-worldwide/
Capgemini, Poor online service: reasons car buyers would change dealer or manufacturer worldwide in 2012, by market type Statista, https://www.statista.com/statistics/261170/online-service-reasons-car-buyers-change-dealer-or-manufacturer-worldwide/ (last visited July 22, 2024)
Poor online service: reasons car buyers would change dealer or manufacturer worldwide in 2012, by market type [Graph], Capgemini, March 19, 2013. [Online]. Available: https://www.statista.com/statistics/261170/online-service-reasons-car-buyers-change-dealer-or-manufacturer-worldwide/