Methods used to communicate with businesses in Japan in 2012

Published by Statista Research Department, Dec 13, 2012
The statistic shows methods Japan consumers used to communicate with businesses in 2012. Of the consumers questioned in this survey, 74 percent reported to have used email to contact businesses or services.

Which of these methods do you ever use to communicate with business about goods and services?

CharacteristicShare of respondents
E-mail 74%
Voice calls on a fixed landline 40%
Voice calls on a mobile phone 38%
Post 21%
Face to face 10%
Comments on a website/ forums 5%
Social networking 4%
Text messages 3%
VoIP (e.g. Skype) 2%
Micro blogging (e.g. Twitter) 2%
Instant messaging 1%
Showing entries 1 to 11 (11 entries in total)
Created with Highcharts 7.2.2Share of respondents74%74%40%40%38%38%21%21%10%10%5%5%4%4%3%3%2%2%2%2%1%1%E-mailVoice calls on a fixed landlineVoice calls on a mobile phonePostFace to faceComments on a website/ forumsSocial networkingText messagesVoIP (e.g. Skype)Micro blogging (e.g. Twitter)Instant messaging
0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%75%80%85%

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Release date

December 2012

Region

Japan

Survey time period

September 2012

Number of respondents

n = 996

Age group

18 years and older

Special properties

Base: all who make any sort of contact with: friends and family

Method of interview

Online survey

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