This statistic depicts what U.S. consumers expect from interactions with store associates while shopping for holiday gifts in 2012 and 2013. The 2013 survey revealed that 25 percent of respondents hoped that store associates would assist them with finding gifts.
Holiday shopping: what U.S. consumers expect from interactions with store associates in 2012 and 2013
Characteristic
2012
2013
Is knowledgeable about products
63%
65%
Helps me check out quickly
58%
62%
Lets me know about discounts/ offers
56%
54%
Greets me promptly with a welcoming attitude
42%
44%
Has the ability to match any other retailer's prices
The source does not provide accurate information regarding the age of respondents. The survey was conducted online by an independent research company. Responses under 25 percent not shown.
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Deloitte. (October 15, 2013). Holiday shopping: what U.S. consumers expect from interactions with store associates in 2012 and 2013 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/246673/us-consumers-expectations-of-interactions-with-store-associates/
Deloitte. "Holiday shopping: what U.S. consumers expect from interactions with store associates in 2012 and 2013." Chart. October 15, 2013. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/246673/us-consumers-expectations-of-interactions-with-store-associates/
Deloitte. (2013). Holiday shopping: what U.S. consumers expect from interactions with store associates in 2012 and 2013. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/246673/us-consumers-expectations-of-interactions-with-store-associates/
Deloitte. "Holiday Shopping: What U.S. Consumers Expect from Interactions with Store Associates in 2012 and 2013." Statista, Statista Inc., 15 Oct 2013, https://www.statista.com/statistics/246673/us-consumers-expectations-of-interactions-with-store-associates/
Deloitte, Holiday shopping: what U.S. consumers expect from interactions with store associates in 2012 and 2013 Statista, https://www.statista.com/statistics/246673/us-consumers-expectations-of-interactions-with-store-associates/ (last visited December 21, 2024)
Holiday shopping: what U.S. consumers expect from interactions with store associates in 2012 and 2013 [Graph], Deloitte, October 15, 2013. [Online]. Available: https://www.statista.com/statistics/246673/us-consumers-expectations-of-interactions-with-store-associates/
