This statistic provides information on the percentage of retail banking customers in different countries around the world who reported having a positive experience with mobile banking. During the survey in 2012, it was found that 37 percent of retail banking customers in North America had a positive experience with mobile banking.
Share of retail banking customers that had a positive experience with mobile banking in 2012, by region
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Capgemini. (May 2, 2012). Share of retail banking customers that had a positive experience with mobile banking in 2012, by region [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/
Capgemini. "Share of retail banking customers that had a positive experience with mobile banking in 2012, by region." Chart. May 2, 2012. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/
Capgemini. (2012). Share of retail banking customers that had a positive experience with mobile banking in 2012, by region. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/
Capgemini. "Share of Retail Banking Customers That Had a Positive Experience with Mobile Banking in 2012, by Region." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/
Capgemini, Share of retail banking customers that had a positive experience with mobile banking in 2012, by region Statista, https://www.statista.com/statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/ (last visited July 22, 2024)
Share of retail banking customers that had a positive experience with mobile banking in 2012, by region [Graph], Capgemini, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/243885/mobile-retail-banking-customer-satisfaction-by-region/
