Online retail banking customer satisfaction rates in 2012, by region

Published by Statista Research Department, May 2, 2012
This statistic provides information on the percentage of online banking customers around the world who have enjoyed a positive experience of online banking. During the survey in 2012, it was found that 63 percent of retail banking customers in North America had a positive experience with internet banking.

Share of retail banking customers that had a positive experience with online banking in 2012, by region

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Sources

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Release date

May 2012

Region

Worldwide

Survey time period

January to May 2012

Number of respondents

18,000 retail banking customers

Supplementary notes

The source does not provide information regarding the age of the respondents.

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Overview

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Banking system efficiency and stability

8

Retail banking

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Investment banking

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Corporate banking

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Online banking

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Largest banks

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