This timeline shows the customer satisfaction with the overall mobile retail sector in 2016, measured with the American Customer Satisfaction Index (ACSI) score. During the survey period, customer satisfaction with Amazon.com reached a mobile satisfaction score of 85.
U.S. customer satisfaction with selected mobile retailers as of December 2016
(index score)
average satisfaction across mobile websites and apps
Method of interview
Face-to-face interview
Supplementary notes
According to the source, the e-commerce sector (measured by the ACSI every fourth quarter for the past ten years) is comprised of the following three industries, chosen because they offer the greatest GDP contribution in the sector: e-retail, online brokerage, and online travel companies. The ACSI indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale.
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ForeSee Results. (December 14, 2016). U.S. customer satisfaction with selected mobile retailers as of December 2016 (index score) [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/241874/us-customer-satisfaction-with-mobile-retail/
ForeSee Results. "U.S. customer satisfaction with selected mobile retailers as of December 2016 (index score)." Chart. December 14, 2016. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/241874/us-customer-satisfaction-with-mobile-retail/
ForeSee Results. (2016). U.S. customer satisfaction with selected mobile retailers as of December 2016 (index score). Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/241874/us-customer-satisfaction-with-mobile-retail/
ForeSee Results. "U.S. Customer Satisfaction with Selected Mobile Retailers as of December 2016 (Index Score)." Statista, Statista Inc., 14 Dec 2016, https://www.statista.com/statistics/241874/us-customer-satisfaction-with-mobile-retail/
ForeSee Results, U.S. customer satisfaction with selected mobile retailers as of December 2016 (index score) Statista, https://www.statista.com/statistics/241874/us-customer-satisfaction-with-mobile-retail/ (last visited November 21, 2024)
U.S. customer satisfaction with selected mobile retailers as of December 2016 (index score) [Graph], ForeSee Results, December 14, 2016. [Online]. Available: https://www.statista.com/statistics/241874/us-customer-satisfaction-with-mobile-retail/
