Among the key retailers competing within the home improvement and do it yourself (DIY) industry in the United States, Menards was the most satisfying home improvement retail store for customers. The company scored 678 out of 1,000 customer satisfaction points in 2023.
customers who purchased home improvement-related products from a home improvement retailer within the previous 12 months
Supplementary notes
Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction based on performance in five factors: staff and service, store facility, merchandise, price and sales promotions.
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J.D. Power. (May 15, 2024). Leading home improvement store chains in the United States in 2024, by customer satisfaction (based on a 1,000 point scale) [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/240470/leading-home-improvement-store-chains-in-the-us-by-customer-satisfaction/
J.D. Power. "Leading home improvement store chains in the United States in 2024, by customer satisfaction (based on a 1,000 point scale)." Chart. May 15, 2024. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/240470/leading-home-improvement-store-chains-in-the-us-by-customer-satisfaction/
J.D. Power. (2024). Leading home improvement store chains in the United States in 2024, by customer satisfaction (based on a 1,000 point scale). Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/240470/leading-home-improvement-store-chains-in-the-us-by-customer-satisfaction/
J.D. Power. "Leading Home Improvement Store Chains in The United States in 2024, by Customer Satisfaction (Based on a 1,000 Point Scale)." Statista, Statista Inc., 15 May 2024, https://www.statista.com/statistics/240470/leading-home-improvement-store-chains-in-the-us-by-customer-satisfaction/
J.D. Power, Leading home improvement store chains in the United States in 2024, by customer satisfaction (based on a 1,000 point scale) Statista, https://www.statista.com/statistics/240470/leading-home-improvement-store-chains-in-the-us-by-customer-satisfaction/ (last visited August 25, 2024)
Leading home improvement store chains in the United States in 2024, by customer satisfaction (based on a 1,000 point scale) [Graph], J.D. Power, May 15, 2024. [Online]. Available: https://www.statista.com/statistics/240470/leading-home-improvement-store-chains-in-the-us-by-customer-satisfaction/