In 2023, New Orleans-based Entergy had the lowest American Customer Satisfaction Index® (ACSI®) score among surveyed U.S. energy utilities, with an index score of 67. Eversource had the second-lowest ACSI® score that year, at 68 points.
ACSI® is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States.
Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score
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Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score
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Includes only those utilities where data were measured and available.
The American Customer Satisfaction index® (ACSI®) score ranges from 0 to 100, with 100 being the highest score possible.
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ACSI®. (March 19, 2024). Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score [Graph]. In Statista. Retrieved April 26, 2025, from https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI®. "Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score." Chart. March 19, 2024. Statista. Accessed April 26, 2025. https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI®. (2024). Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score. Statista. Statista Inc.. Accessed: April 26, 2025. https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI®. "Energy Utilities with The Lowest American Customer Satisfaction Index® in The United States in 2023, Based on Index Score." Statista, Statista Inc., 19 Mar 2024, https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
ACSI®, Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score Statista, https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/ (last visited April 26, 2025)
Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score [Graph], ACSI®, March 19, 2024. [Online]. Available: https://www.statista.com/statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
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