In 2023, the natural gas distributor Atmos Energy, headquartered in Texas, had the highest American Customer Satisfaction Index® (ACSI®) score among surveyed U.S. electric utilities, with an index score of 80. Berkshire Hathaway Energy, Dominion Energy, Duke Energy, NextEra Energy, and Southern Company followed, with an ACSI® score of 77 points. The electric utility that recorded the lowest ACSI® in the United States in 2023 was Entergy.
ACSI® is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States.
Utilities with the highest American Customer Satisfaction Index® in the United States in 2023, based on index score
Includes only those utilities where data were measured and available.
The American Customer Satisfaction index® (ACSI®) score ranges from 0 to 100, with 100 being the highest score possible.
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ACSI®. (March 19, 2024). Utilities with the highest American Customer Satisfaction Index® in the United States in 2023, based on index score [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI®. "Utilities with the highest American Customer Satisfaction Index® in the United States in 2023, based on index score." Chart. March 19, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI®. (2024). Utilities with the highest American Customer Satisfaction Index® in the United States in 2023, based on index score. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI®. "Utilities with The Highest American Customer Satisfaction Index® in The United States in 2023, Based on Index Score." Statista, Statista Inc., 19 Mar 2024, https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
ACSI®, Utilities with the highest American Customer Satisfaction Index® in the United States in 2023, based on index score Statista, https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/ (last visited December 30, 2024)
Utilities with the highest American Customer Satisfaction Index® in the United States in 2023, based on index score [Graph], ACSI®, March 19, 2024. [Online]. Available: https://www.statista.com/statistics/235524/utilities-with-the-highest-customer-satisfaction-in-the-united-states/
