This survey details the responses of executives in companies that sell contact center BPO services as to the technology used within their organizations. Over 91 percent of respondents stated that their firm uses in-house or custom apps.
Technologies used by contact center BPO service companies to support customer interactions 2011*
Characteristic
Percentage of respondents
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RiverStar. (December 30, 2011). Technologies used by contact center BPO service companies to support customer interactions 2011* [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/
RiverStar. "Technologies used by contact center BPO service companies to support customer interactions 2011*." Chart. December 30, 2011. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/
RiverStar. (2011). Technologies used by contact center BPO service companies to support customer interactions 2011*. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/
RiverStar. "Technologies Used by Contact Center Bpo Service Companies to Support Customer Interactions 2011*." Statista, Statista Inc., 30 Dec 2011, https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/
RiverStar, Technologies used by contact center BPO service companies to support customer interactions 2011* Statista, https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/ (last visited July 22, 2024)
Technologies used by contact center BPO service companies to support customer interactions 2011* [Graph], RiverStar, December 30, 2011. [Online]. Available: https://www.statista.com/statistics/234947/bpo-contact-center-technology-use/