This survey details the responses of executives in companies that sell contact center BPO services as to the goals for improving competitiveness. Over 49 percent of respondents stated that reducing agent turnover was a significant goal.
What are the contact center goals to make your company more competitive in the contact center BPO space?
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RiverStar. (December 30, 2011). What are the contact center goals to make your company more competitive in the contact center BPO space? [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/
RiverStar. "What are the contact center goals to make your company more competitive in the contact center BPO space?." Chart. December 30, 2011. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/
RiverStar. (2011). What are the contact center goals to make your company more competitive in the contact center BPO space?. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/
RiverStar. "What Are The Contact Center Goals to Make Your Company More Competitive in The Contact Center Bpo Space?." Statista, Statista Inc., 30 Dec 2011, https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/
RiverStar, What are the contact center goals to make your company more competitive in the contact center BPO space? Statista, https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/ (last visited December 22, 2024)
What are the contact center goals to make your company more competitive in the contact center BPO space? [Graph], RiverStar, December 30, 2011. [Online]. Available: https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/
