This survey details the responses of executives in companies that sell contact center BPO services as to the goals for improving competitiveness. Over 49 percent of respondents stated that reducing agent turnover was a significant goal.
What are the contact center goals to make your company more competitive in the contact center BPO space?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
RiverStar. (December 30, 2011). What are the contact center goals to make your company more competitive in the contact center BPO space? [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/
RiverStar. "What are the contact center goals to make your company more competitive in the contact center BPO space?." Chart. December 30, 2011. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/
RiverStar. (2011). What are the contact center goals to make your company more competitive in the contact center BPO space?. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/
RiverStar. "What Are The Contact Center Goals to Make Your Company More Competitive in The Contact Center Bpo Space?." Statista, Statista Inc., 30 Dec 2011, https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/
RiverStar, What are the contact center goals to make your company more competitive in the contact center BPO space? Statista, https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/ (last visited December 21, 2024)
What are the contact center goals to make your company more competitive in the contact center BPO space? [Graph], RiverStar, December 30, 2011. [Online]. Available: https://www.statista.com/statistics/234942/contact-center-goals-to-improve-competitiveness/
