This survey details the responses of contact center executives as to expenditure on staff training. Some 42 percent of respondents stated that their firm spends less than 1,000 U.S. dollars per agent per year.
How much does your company spend on customer contact staff training per agent per year?*
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Includes compensated time. The source does not provide detailed information regarding the questions. The chosen wording here might therefore differ slightly from the survey.
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Unisphere Media. (August 24, 2011). How much does your company spend on customer contact staff training per agent per year?* [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/
Unisphere Media. "How much does your company spend on customer contact staff training per agent per year?*." Chart. August 24, 2011. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/
Unisphere Media. (2011). How much does your company spend on customer contact staff training per agent per year?*. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/
Unisphere Media. "How Much Does Your Company Spend on Customer Contact Staff Training per Agent per Year?*." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/
Unisphere Media, How much does your company spend on customer contact staff training per agent per year?* Statista, https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/ (last visited November 21, 2024)
How much does your company spend on customer contact staff training per agent per year?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234930/call-center-expenditure-on-staff-training/
