This survey details the responses of contact center executives as to how staff are trained. Some 73 percent of respondents stated that newly hired staff are given one-to-one mentoring.
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Unisphere Media. (August 24, 2011). How do you train your customer contact staff?* [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/234926/call-center-staff-training/
Unisphere Media. "How do you train your customer contact staff?*." Chart. August 24, 2011. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/234926/call-center-staff-training/
Unisphere Media. (2011). How do you train your customer contact staff?*. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/234926/call-center-staff-training/
Unisphere Media. "How Do You Train Your Customer Contact Staff?*." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234926/call-center-staff-training/
Unisphere Media, How do you train your customer contact staff?* Statista, https://www.statista.com/statistics/234926/call-center-staff-training/ (last visited December 22, 2024)
How do you train your customer contact staff?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234926/call-center-staff-training/
