This survey details the responses of contact center executives as to how staff are trained. Some 73 percent of respondents stated that newly hired staff are given one-to-one mentoring.
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
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Unisphere Media. (August 24, 2011). How do you train your customer contact staff?* [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/234926/call-center-staff-training/
Unisphere Media. "How do you train your customer contact staff?*." Chart. August 24, 2011. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/234926/call-center-staff-training/
Unisphere Media. (2011). How do you train your customer contact staff?*. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/234926/call-center-staff-training/
Unisphere Media. "How Do You Train Your Customer Contact Staff?*." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234926/call-center-staff-training/
Unisphere Media, How do you train your customer contact staff?* Statista, https://www.statista.com/statistics/234926/call-center-staff-training/ (last visited November 21, 2024)
How do you train your customer contact staff?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234926/call-center-staff-training/
