This survey details the responses of contact center executives as to the "back office" work executed by contact center staff. Some 65 percent of respondents stated that staff work on complaint resolution while not engaged in their primary tasks.
What type of "back office" work is executed by your contact center staff?*
Characteristic
Percentage of respondents
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple answers were possible.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Unisphere Media. (August 24, 2011). What type of "back office" work is executed by your contact center staff?* [Graph]. In Statista. Retrieved July 05, 2024, from https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/
Unisphere Media. "What type of "back office" work is executed by your contact center staff?*." Chart. August 24, 2011. Statista. Accessed July 05, 2024. https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/
Unisphere Media. (2011). What type of "back office" work is executed by your contact center staff?*. Statista. Statista Inc.. Accessed: July 05, 2024. https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/
Unisphere Media. "What Type of "Back Office" Work Is Executed by Your Contact Center Staff?*." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/
Unisphere Media, What type of "back office" work is executed by your contact center staff?* Statista, https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/ (last visited July 05, 2024)
What type of "back office" work is executed by your contact center staff?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/