This survey details the responses of contact center executives as to the "back office" work executed by contact center staff. Some 65 percent of respondents stated that staff work on complaint resolution while not engaged in their primary tasks.
What type of "back office" work is executed by your contact center staff?*
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple answers were possible.
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Unisphere Media. (August 24, 2011). What type of "back office" work is executed by your contact center staff?* [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/
Unisphere Media. "What type of "back office" work is executed by your contact center staff?*." Chart. August 24, 2011. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/
Unisphere Media. (2011). What type of "back office" work is executed by your contact center staff?*. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/
Unisphere Media. "What Type of "Back Office" Work Is Executed by Your Contact Center Staff?*." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/
Unisphere Media, What type of "back office" work is executed by your contact center staff?* Statista, https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/ (last visited December 23, 2024)
What type of "back office" work is executed by your contact center staff?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234924/call-center-staff-back-office-tasks/
