This survey details the responses of contact center executives as to formal measurement of employee performance. Some 63 percent of respondents stated that such measurement is carried out.
Do you formally measure contact center employee performance?
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
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Unisphere Media. (August 24, 2011). Do you formally measure contact center employee performance? [Graph]. In Statista. Retrieved November 12, 2024, from https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media. "Do you formally measure contact center employee performance?." Chart. August 24, 2011. Statista. Accessed November 12, 2024. https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media. (2011). Do you formally measure contact center employee performance?. Statista. Statista Inc.. Accessed: November 12, 2024. https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media. "Do You Formally Measure Contact Center Employee Performance?." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media, Do you formally measure contact center employee performance? Statista, https://www.statista.com/statistics/234920/call-center-staff-performance/ (last visited November 12, 2024)
Do you formally measure contact center employee performance? [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234920/call-center-staff-performance/
