This survey details the responses of contact center executives as to formal measurement of employee performance. Some 63 percent of respondents stated that such measurement is carried out.
Do you formally measure contact center employee performance?
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
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Unisphere Media. (August 24, 2011). Do you formally measure contact center employee performance? [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media. "Do you formally measure contact center employee performance?." Chart. August 24, 2011. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media. (2011). Do you formally measure contact center employee performance?. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media. "Do You Formally Measure Contact Center Employee Performance?." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234920/call-center-staff-performance/
Unisphere Media, Do you formally measure contact center employee performance? Statista, https://www.statista.com/statistics/234920/call-center-staff-performance/ (last visited December 30, 2024)
Do you formally measure contact center employee performance? [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234920/call-center-staff-performance/
