This survey details the responses of contact center executives as to the volume of social network-based customer inquiries over the past year. Some 12 percent of respondents stated that the number of such inquiries has increased significantly.
How has the volume of social network-based inquiries changed over the past year?
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
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Unisphere Media. (August 24, 2011). How has the volume of social network-based inquiries changed over the past year? [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/234916/call-center-social-network-inquiries/
Unisphere Media. "How has the volume of social network-based inquiries changed over the past year?." Chart. August 24, 2011. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/234916/call-center-social-network-inquiries/
Unisphere Media. (2011). How has the volume of social network-based inquiries changed over the past year?. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/234916/call-center-social-network-inquiries/
Unisphere Media. "How Has The Volume of Social Network-based Inquiries Changed over The past Year?." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234916/call-center-social-network-inquiries/
Unisphere Media, How has the volume of social network-based inquiries changed over the past year? Statista, https://www.statista.com/statistics/234916/call-center-social-network-inquiries/ (last visited December 22, 2024)
How has the volume of social network-based inquiries changed over the past year? [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234916/call-center-social-network-inquiries/
