This survey details the responses of contact center executives as to how social media-based customer inquiries are handled in their company. Some 26 percent of respondents stated that inquiries are handled by a separate, dedicated team.
How are customer social network-based inquiries handled in your company?*
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted
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Unisphere Media. (August 24, 2011). How are customer social network-based inquiries handled in your company?* [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/234915/call-center-social-media-responses/
Unisphere Media. "How are customer social network-based inquiries handled in your company?*." Chart. August 24, 2011. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/234915/call-center-social-media-responses/
Unisphere Media. (2011). How are customer social network-based inquiries handled in your company?*. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/234915/call-center-social-media-responses/
Unisphere Media. "How Are Customer Social Network-based Inquiries Handled in Your Company?*." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234915/call-center-social-media-responses/
Unisphere Media, How are customer social network-based inquiries handled in your company?* Statista, https://www.statista.com/statistics/234915/call-center-social-media-responses/ (last visited December 22, 2024)
How are customer social network-based inquiries handled in your company?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234915/call-center-social-media-responses/
