This survey details the responses of contact center executives as to what technology solutions are used. Some 52 percent of respondents stated that customer satisfaction surveys are used.
Which technology solutions are used inside your customer contact center?*
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted
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Unisphere Media. (August 24, 2011). Which technology solutions are used inside your customer contact center?* [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/234912/call-center-technology-used/
Unisphere Media. "Which technology solutions are used inside your customer contact center?*." Chart. August 24, 2011. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/234912/call-center-technology-used/
Unisphere Media. (2011). Which technology solutions are used inside your customer contact center?*. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/234912/call-center-technology-used/
Unisphere Media. "Which Technology Solutions Are Used inside Your Customer Contact Center?*." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234912/call-center-technology-used/
Unisphere Media, Which technology solutions are used inside your customer contact center?* Statista, https://www.statista.com/statistics/234912/call-center-technology-used/ (last visited December 30, 2024)
Which technology solutions are used inside your customer contact center?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234912/call-center-technology-used/
