This survey details the responses of contact center executives as to the top training challenges for the year ahead. Some 56 percent of respondents stated that adequately training staff in new products and methodologies is a significant challenge.
What are the top contact center training challenges for the year ahead?*
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted
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Unisphere Media. (August 24, 2011). What are the top contact center training challenges for the year ahead?* [Graph]. In Statista. Retrieved November 05, 2024, from https://www.statista.com/statistics/234904/call-center-training-challenges/
Unisphere Media. "What are the top contact center training challenges for the year ahead?*." Chart. August 24, 2011. Statista. Accessed November 05, 2024. https://www.statista.com/statistics/234904/call-center-training-challenges/
Unisphere Media. (2011). What are the top contact center training challenges for the year ahead?*. Statista. Statista Inc.. Accessed: November 05, 2024. https://www.statista.com/statistics/234904/call-center-training-challenges/
Unisphere Media. "What Are The Top Contact Center Training Challenges for The Year Ahead?*." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234904/call-center-training-challenges/
Unisphere Media, What are the top contact center training challenges for the year ahead?* Statista, https://www.statista.com/statistics/234904/call-center-training-challenges/ (last visited November 05, 2024)
What are the top contact center training challenges for the year ahead?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234904/call-center-training-challenges/
