This survey details the responses of contact center executives as to the top human resources challenges for the year ahead. Some 57 percent of respondents stated that finding employees with the proper skillsets was a significant challenge.
What are the top contact center human resources challenges for the year ahead?*
This data relates to customer relationship management (CRM) initiatives. Contact centers encompass call centers, help desks and customer service centers.
* Multiple responses permitted
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Unisphere Media. (August 24, 2011). What are the top contact center human resources challenges for the year ahead?* [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/234900/call-center-hr-challenges/
Unisphere Media. "What are the top contact center human resources challenges for the year ahead?*." Chart. August 24, 2011. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/234900/call-center-hr-challenges/
Unisphere Media. (2011). What are the top contact center human resources challenges for the year ahead?*. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/234900/call-center-hr-challenges/
Unisphere Media. "What Are The Top Contact Center Human Resources Challenges for The Year Ahead?*." Statista, Statista Inc., 24 Aug 2011, https://www.statista.com/statistics/234900/call-center-hr-challenges/
Unisphere Media, What are the top contact center human resources challenges for the year ahead?* Statista, https://www.statista.com/statistics/234900/call-center-hr-challenges/ (last visited December 21, 2024)
What are the top contact center human resources challenges for the year ahead?* [Graph], Unisphere Media, August 24, 2011. [Online]. Available: https://www.statista.com/statistics/234900/call-center-hr-challenges/
